VAT FREE PRODUCTS - HOW TO ORDER THEM ON THE WEBSITE
Certain Products on the iCare4 website may be purchased VAT Free. This is because the VAT Office allows individuals (or charities) buying items that they need as part of their personal care to do so without having to pay VAT.
All Incontinence Products are Zero rated for individulas being cared for at home. This means that anyone buying them for personal use can do so so without paying VAT. On the website all our incontinence products will be VAT Free at the checkoutn provided you select the option stating they are for personal use. This also applies if you are buying the products for someone else, but they are for their personal use only.
If the person who needs products is disabled or chronically sick they may be able to buy them to help with their condition on a "VAT Exempt" basis. A doctor will be able to tell you if the person qualifies for this.
If a person is VAT Exempt, then we can sell the products without VAT provided that the person buying them makes a declaration that they, or the person they are buying the items for, is entitled to do so.
On the products where a VAT Exemption may apply, we have added a check box - "Are you VAT Exempt?". If you say "Yes" then VAT will be added, but simply get in touch and provided you have completed the declaration we will make an immediate refund of the VAT amount. When your order is placed, we check the declarations and keep them on file - we have to do this for the VAT office as they do check we are doing our job properly.
FURTHER HELP AND ADVICE
If you would like more detailed information about VAT Exemtion and medical conditions, then visit the Help and Information Section of the website where you will find an article with full details of how the VAT exemption works and what products you are allowed to buy so you can place your order with confidence. | 
